Main purpose of the job

The Chief Human Resources Officer (CHRO) is responsible for leading the Group's Human Capital function, ensuring alignment between people, culture, and business strategy. As a member of the executive team, the CHRO will position HR as a strategic enabler of organisational performance, transformation, and sustainable growth.

The role will drive a modern, agile, and technology-enabled HR function while fostering a high-performance, inclusive, and values-driven culture across MT Group.

Main Duties

HR Transformation & Digital Innovation

Lead end-to-end transformation of the HR operating model - moving from transactional processes to a data-driven, AI-augmented HR function aligned with MT's digital strategy.

Leverage on the HRIS/HCM platform to derive people analytics to provide the Board and Executive Committee with evidence-based workforce intelligence and predictive insights.

Identify automation opportunities across the employee lifecycle (recruitment, onboarding, performance, offboarding) and implement responsible AI tools that enhance - not replace - human judgment.

Champion the Future of Work agenda while establishing a robust HR governance framework.

Strategic Talent Management & Workforce Planning

Develop and execute a Group-wide talent strategy encompassing workforce planning, critical-role identification, talent acquisition, succession pipelines, and retention.

Build a best-in-class employer brand that positions Mauritius Telecom as the employer of choice for digital, technology, and business talent.

Design and lead rigorous succession planning programmes for the Senior Leadership Team and Tier-2 roles, ensuring pipeline depth for mission-critical positions.

Oversee a modern performance management architecture - outcome-oriented, continuous feedback-driven, and linked to meaningful learning and career development opportunities.

Establish a Learning & Development Centre of Excellence that delivers technical upskilling alongside leadership capability building.

Industrial Relations & Trade Union Engagement

Serve as the Group's principal lead for all trade union relations - fostering a collaborative, transparent, and legally compliant partnership with all recognised unions.

Lead complex collective bargaining negotiations with skill, pragmatism, and respect for workers' rights, securing agreements that balance employee welfare and business sustainability.

Develop proactive IR strategies that pre-empt conflict, address grievances swiftly, and build mutual trust between management and employee representatives.

Maintain up-to-date expertise in Mauritian employment legislation, the Employment Rights Act, and evolving case law, advising the Board on legal risk and compliance.

Organisational Effectiveness & Culture

Partner with the CEO and Executive Committee to design agile organisational structures that enable MT's strategic pivots and reduce hierarchy where appropriate.

Lead cultural transformation initiatives that embed innovation, accountability, continuous learning, and customer-centricity as core organisational values.

Champion psychological safety and employee well-being programmes.

Oversee change management frameworks for major organisational transitions ensuring people-centred communication and support.

Total Rewards & HR Operations

Design and govern a competitive, equitable, and transparent total rewards framework - encompassing compensation benchmarking, benefits, pensions, and non-monetary recognition.

Ensure payroll accuracy, HR compliance, and operational excellence across all entities of the MT Group.

Oversee health, safety, and well-being programmes in alignment with MT's duty-of-care obligations and ESG commitments.

Executive Leadership & Board Engagement

Serve as a trusted advisor and thought partner to the CEO and Executive Committee on all people-related matters.

Present the people strategy, talent risk register, and HR transformation roadmap to the Board of Directors and shareholders.

Build, coach, and develop the HR Leadership Team into a high-performing function with clear accountability, deep expertise, and a service-excellence mindset.

Desired Qualification and Experience

• Bachelor's degree in human resource management or related field
• Minimum of seven (7) years' experience at Senior Management Level in a corporate sector
• Sound knowledge of the prevailing Employment Legislations, Pension Law, and Tax regulations
• Demonstrated track record of leading large-scale HR transformation programmes
• Proven experience in collective bargaining and trade union negotiations
• A master's degree in human resource management or Specialization in Human Resource Strategy will be an advantage.

Competences and people skills

• Strong executive presence with exceptional stakeholder management
• Proven ability to build, coach, and lead high-performing teams and develop future leaders in a dynamic, fast-paced environment.
• Demonstrated track record in leading HR transformation and driving enterprise-wide change management initiatives.
• Extensive experience in shaping and leading business-oriented People & Culture functions, including the design of scalable processes, systems, and operating models.
• Strong analytical mindset with the ability to translate data and insights into strategic decisions and business outcomes.

Candidates who wish to apply should click on the Apply Now button.

The closing date for submission of applications is Sunday, 24 May 2026.

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