Acknowledging that our people constitutes one of the main pillars of the success of Mauritius Telecom, crafting distinctive employee propositions to consolidate competitive people advantage is high on the agenda of the company. MT has a highly motivated and multi-talented staff of 2292 employees and comprising of the highest number of engineers and technical staff in the country.
The Company has undergone a complete review of its organisation structure in order to provide more agility and flexibility to its operations. There is great focus on the service delivery and quality of service delivered to our customers. In this respect, the review of our customer journey has been complemented by the up skilling and reskilling of our workforce. With the introduction of new technologies, the Company has brought in new competences thereby enhancing our talent pool. Regular coaching helps our people to identify their unique strengths and weaknesses and tie them to their career and personal aspirations.
The company is an equal opportunity employer with a special provision of posts for the physically handicapped.
Mauritius Telecom is persistently raising its targets in terms of service delivery and quality of service to our customers. This requires an on-going training programme. The Company provides capacity building in a wide range of courses that are managed by the People Development division with the support of both internal and external .resource persons. The Company also benefits from knowledge transfer through its affiliations with international telecommunications organisations, suppliers and other ICT stakeholders. Many of our staff also participate in local and overseas conferences, workshops, and seminars and thereafter share the knowledge to a larger pool.
Mauritius Telecom believes that the key to an innovative and a successful outstanding organisation is having empowered leaders at every level. The enhancement of leadership and management skills is carried out through the application of best in class learning methods It also encourages the cross fertilisation of management practices for its leaders through interaction with service focussed industries in other sectors, e.g. hospitality.
The setting up of the Telecom Campus is mainly to focus on the dissemination of soft skills to the staff. Other measures that have been taken include the sponsoring of staff to MBA courses in Leadership and Innovation.
Conditions of Work and Incentives
Mauritius Telecom is generally seen as an employer of choice. The Company has a low rate of staff turnover and is known to offer the best conditions of employment and a fair and just remuneration to its workforce.
These include a generous and competitive package of incentive and rewards schemes in both monetary and non-monetary terms. These schemes reward loyalty and outstanding performances at all levels. On top of the traditional end-of-year bonus, the company has introduced an additional bonus linked to the profits made over the year.
Safety and Health
Safety and Health constitutes one of the company's priorities. Mauritius Telecom ensures that all the stakeholders are covered through a sound safety and health policy that enhances security at the workplace. Precautionary measures are taken in order to minimise workplace accidents. In this respect, regular awareness sessions and drills are carried out to ensure that staff does not relax their vigilance.
Mauritius Telecom takes all steps to provide a safe and sound working environment to its entire staff. These include a clean workplace, ergonomically designed work stations and access to medical care.
Company doctors are available for consultation during working hours and staff medical schemes have been put in place to cater for medical expenses.
Mauritius Telecom considers that supporting our people must begin at the most fundamental level – their physical and mental health and wellbeing. The company recognises that employees are at their most productive and creative level when they are in an environment that support their health and wellbeing. Mauritius Telecom provides several facilities to its staff in order to promote wellness. These include keep-fit facilities with qualified instructors and cafeteria facilities at subsidised prices. Indoor and outdoor sports activities are regularly held. The staff and their families invited to participate in outings with the aim of strengthening existing ties and fostering team spirit among the staff.
Our programmes work to ensure that Mauritius Telecom is and remains an emotionally healthy place to work, which is one reason vacancies at the organisation are consistently oversubscribed, and its retention rates remain among the highest.
Voice of Employees
Mauritius Telecom listens to its employees through numerous channels. There is a direct interaction between the employee and the immediate superior in the first place; other means of addressing staff issues include the interaction with HRBP’s who are attached to each operational unit within the organisation. There is also a staff help desk that attends to the need of the employee to have access to any particular information. An annual staff engagement survey exercise is held in order to gauge the employee satisfaction index.