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Company Profile

Mauritius Telecom (MT) has been at the forefront of innovation in the field of ICT, breaking new ground and opening up new opportunities for the Mauritian population.

The expertise gathered by Mauritius Telecom has also been acknowledged at international level as testified by the numerous awards received in the recent three years.

Mauritius Telecom was named Africa Operator of the Year in consecutive years, 2016 and 2017 by the FTTX Council. Moreover, the Company received the Best Network Improvement 2017 Award from AfricaCom, while the FTTX Council conferred the coveted title of Industry Personality of the Year 2017 to the CEO of Mauritius Telecom, Sherry Singh.

The Company can pride itself on having a customer base of 1.3 million subscribers, ranking itself as the leading provider of ICT services and solutions in Mauritius.

The Company has a rich legacy. The history of Mauritius Telecom is closely linked to the introduction and development of telecommunications in Mauritius. The installation of the first telephone line dates back to 1883.

From a state-owned entity, Mauritius Telecom has successfully undertaken its transition into a private company in the context of the liberalisation of the country's telecommunications sector.

In 2000, Mauritius Telecom entered into a strategic partnership with France Telecom, now Orange S.A, which acquired 40% of its shares.

Mauritius Telecom has been and will continue to be one of the key drivers of the socio-economic transformation of the Republic of Mauritius by creating and nurturing an environment conducive to the growth of the ICT industry, which has become a major pillar of our country’s economy.

In addition to heavy investments in the latest technological platforms, Mauritius Telecom gives special attention to the quality of its service so as to provide its customers with an unmatched experience.

Furthermore, to bridge the digital gap, Mauritius Telecom is actively engaged in the deployment of Wi-Fi spots all over the island so that the underprivileged can have access free-of-charge to the internet.

Mauritius Telecom is completing the island-wide deployment of fibre which has required an investment of some Rs 5.1 billion. Households and businesses all over the island now reap the benefits of ultra-high-speed broadband internet.

This is having a multiplier effect, opening up new employment opportunities and enhancing the attractiveness of Mauritius as a global ICT destination for foreign investors by giving a new impetus to the ICT/BPO sector. It has also given rise to a new generation of techno-entrepreneurs.

The Company is sparing no effort in contributing to the transformation of Mauritius into a smart island, acting as one of the engines of its growth towards becoming a high-income economy.

Creating value for our customers

Mauritius Telecom aims to provide each and every customer with an unmatched experience. Since 2015, innovation has been at the heart of the Company’s key actions. The team is committed to providing our customers with new tools and capabilities that simplify their lives in this increasingly complex connected world.

With the convergence of technologies, where our customers want to be connected anywhere, everywhere and all the time, Mauritius Telecom has decided to evolve its commercial strategy to make it easier for our customers to make the most of any moment. In this context Mauritius Telecom regrouped all its services under a single commercial brand, my.t in November 2017. The new brand promise is “live the wow”.

Products and services

Mauritius Telecom provides a broad range of voice, data and content services supported by fixed-line, mobile, internet and TV platforms. All the commercial offers of Mauritius Telecom for consumer and business markets are now under one convergent brand, my.t.

One of the most notable advances during 2017 was the islandwide coverage of Mauritius with very high speed 4G mobile network to ensure that customers can enjoy an enhanced mobile internet experience on their smartphones and tablets. Moreover, the my.t home TV offering has been enhanced with new TV channels such as StarTimes football, Food Food as well as new offers such as Cine Pack and Smart Box with YouTube access.

Over and above the usual internet and mobile solutions, Mauritius Telecom also launched several apps such as Traffic Watch updated with Live Drone view, my.t Top Up, Chake App and, more recently, my.t weather, which has attracted more than 53,000 downloads.

Mauritius Telecom launched 350 free public Wi-Fi hotspots across the island in April 2017 to support the Ministry of Technology, Innovation and Communication in its initiative to promote free broadband access.

For businesses, Mauritius Telecom is a one-stop solution provider. In addition to IP-based services, virtual private networks, high-speed internet access and application services, it offers Fibre-To-The-Home, Fibre-To-The-Business, a Gigabit Passive Optical Network, ADSL and SHDSL technologies, telepresence and cloud computing solutions. Its latest offering targeting small and medium enterprises, Business Boost, a fibre based very high-speed broadband offer, will undoubtedly contribute to their growth and evolution to the next stage of their development. Commercially, this initiative has resulted in a significant increase in the Company’s broadband base in the SME/mid-market segment.

Shareholding

The Government of Mauritius, the State Bank of Mauritius (through its wholly owned subsidiary SBM Holdings Ltd) and the National Pensions Fund hold 59% of the shares in the Company. One percent of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share-participation scheme, while the remaining 40% are held by Orange, through its investment vehicle, RIMCOM.

Investment

Mauritius Telecom has invested in CSL Madagascar. In line with its revised strategy for international acquisitions, in 2017 the Company sold 100% of the shares it held in Telecom Vanuatu Limited to Fiji-based Amalgamated Telecom Holdings.

As virtual and augmented reality are poised to become the future generation computing platforms, Mauritius Telecom has partnered with EON Reality, the world leader in VR-based knowledge transfer for industry, education and edutainment. A joint-venture, the EON Mauritius Interactive Digital Centre (IDC) has been set up in Ebene for the propagation of augmented and virtual-reality-based knowledge transfer to mobile subscribers in Mauritius and across the African continent.

Subsidiaries

As at the end of the year under review, Mauritius Telecom fully owned several subsidiaries: Cellplus Mobile Communications Ltd, Telecom Plus Ltd, Teleforce Ltd, Call Services Ltd, MT Properties Ltd, the Mauritius Telecom Foundation, MT International Ventures PCC, MT Services Ltd and CSL Madagascar.

Network

In the digital and Internet of Everything era, where an expected three billion people throughout the world will be connected within the next decade, Mauritius Telecom has geared its focus towards consolidating and augmenting its technological services so as to position Mauritius as the model to be followed in the region.

Mauritius Telecom is also close to completing works on a Tier 4 level Data Centre for a reliable, flexible and scalable infrastructure in order to strengthen its capacity to handle the increasing number of computer systems and the corresponding high volume of data generated.

As Mauritius Telecom’s international network operates by satellite as well as through fibre, the increase in capacity on the SAFE submarine cable is targeted at meeting the growing demand for high broadband speeds. The Company will also invest in other submarine fibre cable projects, such as the Europe-India Gateway and the West Africa Cable System, to enhance the resilience of its international connectivity.

Furthermore, following the 2016/2017 budget measures, which laid down the foundations for an investment-driven development model and towards a fully-fledged digital society, major investment is being undertaken to increase bandwidth and capacity. Mauritius Telecom has thus initiated the Mauritius and Rodrigues Submarine Cable Project (MARS) which will be completed by 2019, thereby transforming the digital landscape of Rodrigues by bringing in 500 times more bandwidth and up to 100 Gbps bandwidth capacity.

Moreover, Mauritius Telecom signed an agreement in September 2017 to be the anchor tenant of the IOX Submarine Cable System – the third Mauritian submarine cable, which will connect Mauritius, Reunion Island and Rodrigues to South Africa and India.

Corporate social responsibility (CSR)

Mauritius Telecom places great importance on striking the right balance between deployment of the latest technologies and their access to all socio-economic strata of our society. Through the Mauritius Telecom Foundation, MT therefore works with several NGOs to help promote technology as well as tackle other social issues affecting the needy. The Foundation has also funded the installation of 350 Wi-Fi hotspots in collaboration with the Ministry of Technology, Communication and Innovation.

Environment

Mauritius Telecom is fully engaged in safeguarding the environment through laudable initiatives such as reducing its power consumption as well as its carbon footprint. The Company is also involved in various national sensitisation campaigns on ecological issues.

Risk Management

While consolidating its capacities, Mauritius Telecom remains in parallel focused on business security. Through its Risk Management Division, the Company has devised a seamless risk-management approach which facilitates appropriate identification, assessment and control of risks right from the elaboration phase of operations and corporate strategies.

The Risk Management Division also provides the framework for various activities to attain financial, customer and people goals, and adhere to legal and compliance responsibilities while protecting and enhancing value for shareholders. Last but not least, incident management plans have been developed to mitigate the impact of business continuity threats.