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Company Profile

Mauritius Telecom (MT) stands out as the leading provider of ICT services and solutions in Mauritius with a customer base of 1.3 million subscribers. It covers the full spectrum of the varied and continuously changing needs of homes as well as businesses.

The Company was initially incorporated in 1988 as Mauritius Telecommunication Services and in 1992, after merging with Overseas Telecommunications Services (previously British private company Cable & Wireless), it was renamed Mauritius Telecom. In 2000, Mauritius Telecom entered into a strategic partnership with France Telecom (now Orange S.A.) which acquired 40% of its shares in the context of the then forthcoming liberalisation of the telecommunications sector of the island.

Mauritius Telecom has played a prominent role in contributing to the socio-economic advancement of the Republic of Mauritius by investing in state-of-the-art technologies and the latest infrastructures.

By offering the best customer experience, seizing emerging market opportunities and tapping the full potential of innovations, the Company has been able to sustain its growth over the years.

Year 2016 had been marked by an unprecedented financial performance. For the first time since its creation, Mauritius Telecom has exceeded an annual turnover of Rs 10 billion. The bold and well-thought out business plan devised by the top management of the Company, has maximised the spill over effects of the accelerated deployment of fibre, the densification of the 4G mobile network coverage over the island and the highly appealing TV bouquets in its IPTV offerings, amongst other factors. Mauritius Telecom is actively supporting the transformation of Mauritius into a smart island, acting as one of the engines of its growth towards becoming a high income economy.
The whole island will be fully fibred by the end of 2017, enabling ultra-high-speed internet access to both businesses and home users. Mauritius Telecom has opened up new employment opportunities for Mauritians and enhanced the attractiveness of Mauritius as a global ICT destination for foreign investors by giving an impetus to the ICT/BPO sector. Above all Mauritius Telecom has contributed to creating an environment conducive to the rise of a new generation of techno-entrepreneurs.

Vision

Constantly seeking innovation and creating new uses and applications through partnerships with global companies, Mauritius Telecom believes that, in a rapidly evolving world, the best way of adapting to change is by being the change itself.

Mauritius Telecom’s rebranding in March 2016 is a step further in its team’s commitment to being the best and acting as the technological stepping stone which will allow its customers to offer their best in their respective fields.

Products and services

Mauritius Telecom provides a large range of voice and data services using fixed-line, mobile and internet platforms and also offers convergent services through my.t, its multiplay IPTV service.

Over and above the usual internet and mobile applications, Mauritius Telecom’s mobile users also have access to TV services, mobile banking and Orange Money. Recent launches have included the eCitizen and Traffic Watch apps, the latter winning the best app for Africa 2016 title conferred by AfricaCom.

For businesses, Mauritius Telecom is a one-stop solution, providing IP-based services, virtual private networks, high-speed internet access and application services along with Fibre-to-the-Home (FTTH), Fibre-to-the-Business (FTTB), a gigabit passive optical network (GPON), ADSL and SHDSL technologies, telepresence and cloud computing solutions. Business Boost is the latest solution proposed to small and medium enterprises as a stimulus to grow and evolve.

Recently, MT received the Avaya Africa Partner of the Year 2016 award at Avaya Engage held in Dubai following a significant increase in the SME/mid-market segment.

Shareholding

The Government of Mauritius, the State Bank of Mauritius (through its wholly owned subsidiary SBM Holdings Ltd) and the National Pensions Fund hold 59% of the shares in the company. 1% of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share-participation scheme. The remaining 40% are held by Orange, through its investment vehicle, RIMCOM.

Investment

Mauritius Telecom has invested in Orange Madagascar and as at 31 December 2016, held 100% share in Telecom Vanuatu Limited (TVL) through its investment vehicle MT International Ventures PCC, although since then Mauritius Telecom has disposed of its 100% share in TVL.

As virtual and augmented reality become the next big computing platforms, Mauritius Telecom’s partnership with EON Reality, the world leader in VR-based knowledge transfer for industry, education and edutainment, and the creation of the EON Mauritius Interactive Digital Centre (IDC) in Ebene, aim at bringing augmented and virtual reality-based knowledge transfer to mobile subscribers in Mauritius and across Africa.

Subsidiaries

As at the end of the reporting year, Mauritius Telecom had the following fully owned subsidiaries: Cellplus Mobile Communications Ltd, Telecom Plus Ltd, Teleservices (Mauritius) Ltd, Call Services Ltd, MT Properties Ltd, Mauritius Telecom Foundation, MT International Ventures PCC, MT Services Ltd and CSL Madagascar.

Network

In this digital and the internet-of-everything era, where an expected three billion people will be connected within the next decade, Mauritius Telecom has geared its focus towards creating as well as consolidating its foundations so as to position Mauritius as the role model in technological services for the region.

The accelerated deployment of the roll-out of fibre over the island, with a Rs 5.1 billion investment by 2017, will allow for an internet speed up to 1 Gbps. This has led to Mauritius Telecom winning the FTTH Council Africa’s Operator of the Year award for its continuous endeavours to connect Mauritius to the rest of the world.

Mauritius Telecom has also initiated works for a Tier 4 level Data Centre for a reliable, flexible and scalable infrastructure so as to consolidate its capacity to handle the increasing number of computer systems and high volume of data that will be generated by different systems.

As Mauritius Telecom’s international network operates by satellite as well as with fibre, the increase in its capacity on the SAFE submarine cable as well as its investment in other submarine fibre-optic cable projects (such as the Europe-India Gateway and the West Africa Cable System) is targeted at meeting the growing demand for high broadband speeds. Following the 2016/2017 budget measures, which laid down the foundations for an investment-driven development model and towards a fully-fledged digital society, major investment are being undertaken to increase bandwidth and capacity. In this respect, Mauritius Telecom has been chosen to lead the private-sector consortium for a third undersea cable project.

Corporate social responsibility (CSR)

Mauritius Telecom understands that technological growth can only be achieved along with socio-economic growth. In this context, Mauritius Telecom, through the Mauritius Telecom Foundation, works with several NGOs to help promote technology as a whole as well as tackle other social issues within disadvantaged groups.

As digital technology is a formidable driver of education, training and professional integration, the Mauritius Telecom Foundation provides free access to the internet and basic training in ICT to 60,000 people monthly by financing 289 of the National Computer Board’s computer clubs.

The Mauritius Telecom Foundation has also financed the installation of 350 Wi-Fi hotspots under the aegis of the Ministry of Technology, Communication and Innovation.

Environment

Mauritius Telecom is engaged in several activities such as reducing its power consumption as well as its carbon footprint in order to minimise any impact its operations might have on the environment.
Mauritius Telecom is also involved in various national campaigns to create awareness on this issue.

Risk Management

While consolidating its capacities, Mauritius Telecom also remains focused on business security and, through its Risk Management Division, has devised a risk management approach which facilitates appropriate identification, assessment and control of risks to operations and corporate strategy.

The Risk Management Division provides the framework for various activities to enhance their ability to achieve financial, customer and people goals, and meets legal and compliance responsibilities while protecting and increasing value for shareholders. Incident management plans have also been developed to mitigate the impact of business continuity threats.